Q : Do the Resource Services work with persons with any impairment?
A : The Resources Services work with all clients who are utilizing the Community or Residential Services of the Agency or who are in the process of assessment to start receiving such services. Since the Agency is responsible to address the needs of any disabled person, whatever the impairment, the Resource Services too must provide professional support to any SAPPORT client irrespective of their impairment.

Q : What assistance can I obtain from the Resource Services?
A : As a disabled person, or a family member of a disabled person, the Resource Services will be in touch with you following your approval for either Community or Residential Services, at the point when such service is going to be initiated. A member of the Resource Services carried out the assessment of your needs with you such that the service you are provided with is tailor-made to your needs and wishes. When you start receiving the support, members of the Resource Team will continue to assist you either by directly providing you with the service you requested, or by reviewing the service you are receiving. Moreover, the Resource Services provide support to the support workers who are assisting you to ensure that the service given to you is of optimal standard.

Q : What professional training do members of the Resource Services have?
A : SAPPORT's Resource Services are provided by a team of professionals with a University degree related to the disability field. When a new Resource Service member is engaged with the Agency, the person is provided with initial training, which covers both the theoretical and the practical aspects of the job. Moreover, the Agency commits itself to designing and providing ongoing training in different subjects related to disability to all its employees including members of the Resource Services. Employees are also encourages to attend any other external training initiative which would assist the staff in enhancing their skills and knowledge.

Q : How does the on-call system work?
A : Members of the Resource Services provide frontline staff of both the Residential and Community Services, the opportunity for consultation when they are facing situations for which they feel that they require professional support. Outside office hours, members of the Resource Services provide an On-Call Service, which ensures that there is the opportunity for discussion or for further support when needed, 24-hours a day, 7-days a week. The on-call person may be reached on the on-call mobile. Support is usually provided through strategies put forward on the phone; however, when absolutely necessary, the on-call person may also go on the spot to offer further assistance.